Privacy Policy
Revised: 1 July 2025
This Privacy Policy applies to www.safaria.lk, to any additional online or offline marketing material we produce, and to any personal information you share with Safaria ( “we/ us/ our” ) when booking or enquiring about our safari experiences, cabana stays, photography tours or other services.
Using our website, emailing us, calling us, filling out our contact form, or otherwise communicating with Safaria means you consent to the practices described below. We may update this Policy from time to time; any changes will appear here with a new revision date.
1. Who We Are
Safaria (registered in Sri Lanka as Safaria Experiences (Pvt) Ltd) operates eco-friendly safari and accommodation services around Wilpattu National Park and adjacent reserves such as Kala Wewa Sanctuary.
Data Controller: Safaria (Pvt) Ltd, Galkadawala Village, Wilpattu, Sri Lanka.
Contact: safariabookings@gmail.com | +94 77-824-3161 | Anuradhapura District, Sri Lanka.
2. Information We Collect
Category
Identification & Contact
Travel & Preference Data
Sensitive Data (only if required)
Marketing Consents
Website Usage (non-personal)
Examples
Name, email, phone, postal address, nationality, passport/ID number
Travel dates, safari interests, dietary needs, medical or mobility requirements, emergency-contact details
Allergies, disabilities, weight (charter flights), medical notes
Newsletter sign-ups, survey responses
Browser type, device, pages visited, time on site
How We Collect
Contact forms, email, phone, booking engine
Booking forms, emails, pre-arrival questionnaires
Explicitly requested in writing for safety/compliance
Opt-in fields; unsubscribe links in every email
Cookies, Google Analytics, Facebook Pixel
We do not collect or store credit-card numbers. All card payments are processed via PayPal, PayHere or Stripe on secure, PCI-compliant pages.
3. Why & How We Use Your Data
Purpose
Fulfil bookings & deliver services
Personalise your experience
Marketing you request
Safety & compliance
Analytics & site improvement
Legal Basis*
Contractual necessity
Legitimate interest / Consent
Consent
Legal obligation
Legitimate interest
Typical Activities
Issue quotations, secure park permits, arrange transfers, process payments
Note dietary needs, photography goals, mobility assistance
Send newsletters, promotions, blog updates (unsubscribe anytime)
Maintain incident records, comply with wildlife-department rules
Analyse aggregated, anonymised website traffic to enhance content
* Legal bases reflect the Sri Lanka Personal Data Protection Act (2022) and, for EU/UK guests, Articles 6 & 9 of the GDPR.
4. Sharing Your Information
We share only the minimum data required—and only with:
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Trusted service partners (safari jeep operators, lodge staff, charter-flight companies, park authorities) so they can deliver the services you requested.
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Professional advisers (accountants, auditors, IT hosts) under confidentiality agreements.
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Regulators or law-enforcement if we are legally obliged.
We never sell or rent your personal data.
5. International Transfers
Our booking systems and email servers are hosted in Sri Lanka, and some cloud services may store data in the EU, the United Kingdom or the United States. We rely on contractual safeguards (standard contractual clauses) and secure providers to protect your information abroad.
6. Data Security & Retention
We employ SSL encryption, access controls, and staff training to keep your data safe. While no online transmission is 100 % secure, we follow industry best practice.
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Retention: Booking records are kept for 7 years (tax & legal obligation). Marketing consents are stored until you unsubscribe. CCTV at our cabanas (public areas only) is retained for 30 days unless needed for incident review.
7. Your Rights
Subject to local law, you may:
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Access the data we hold on you
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Correct inaccuracies
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Delete data no longer required
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Withdraw consent for marketing at any time
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Complain to Sri Lanka’s Data Protection Authority or, if you are an EU/UK resident, to your local supervisory authority
To exercise these rights, email privacy@safaria.lk. We aim to respond within 30 business days.
8. Cookies & Tracking
Our site uses cookies for essential functionality (session IDs) and analytics. You can control cookies via your browser settings. For full details see our Cookie Notice.
9. Third-Party Links
Safaria’s site may contain links to external websites. Their privacy practices are outside our control; please review each site’s policy before submitting data.
10. Marketing Materials & Media
Photographs or video taken by Safaria guides during your safari may feature you incidentally. We may use such imagery for future marketing only with your verbal or written consent obtained on site. You can opt out at any time.
11. Changes to This Policy
We may revise this Policy. The latest version is always at www.safaria.lk/privacy. Material changes will be highlighted on our homepage or sent via email where practical
Contact Us
Questions, requests or complaints?
📧 safariabookings@gmail.com
☎ +94 77-824-3161
📍 Safaria (Pvt) Ltd, Galkadawala, Wilpattu NP, Sri Lanka
