Terms and Conditions

Revised: 1 July 2025

Safaria Experiences (Pvt) Ltd (“Safaria”, “we”, “us”, “our”) offers tailor-made safaris, photography experiences, and eco-lodging in and around Wilpattu National Park and other wildlife destinations in Sri Lanka.

The following Terms & Conditions apply to all bookings made through us, including inquiries and confirmations made via our website, email, WhatsApp, or third-party platforms.

1. CONTRACT

By making a reservation with Safaria, you (“the client” or “guest”) agree to be bound by these Terms and Conditions. All bookings are subject to availability and acceptance by us, confirmed in writing.

Where Safaria acts as an agent for third-party providers (e.g. jeep operators, guides, wildlife bungalows, national park authorities), the terms and conditions of those third parties will also apply to your booking.

2. BOOKING & PAYMENT

Booking and payment requirements may vary depending on the safari, accommodation, travel date and services requested. The applicable price, payment method and any required advance payment will be clearly communicated to you before your booking is confirmed.

3. CANCELLATION & CHANGES

Cancellation and amendment conditions may vary depending on the service booked. Any applicable cancellation terms will be communicated before confirmation. Certain third-party services, park permits or accommodation bookings may be subject to separate cancellation conditions.

4. TRAVEL INSURANCE

It is your responsibility to purchase comprehensive travel insurance covering:

Medical emergencies
Trip delays/cancellations
Personal injury and belongings
Natural disasters or park closures

Safaria is not liable for any losses arising from missed flights, transport delays, or personal emergencies.

5. HEALTH & SAFETY

By confirming your booking, you declare you are physically fit for the planned safari. It is your responsibility to inform us of:

Allergies or dietary restrictions
Medical conditions that may affect your ability to participate
Any special assistance required

6. THIRD-PARTY PROVIDERS

We work with carefully selected local operators and guides. However, Safaria is not responsible for the actions or omissions of any third-party supplier, including delays, cancellations, or accidents beyond our control.

7. LIABILITY & INDEMNITY

Participation in a safari inherently involves some risk. You accept that:

Wildlife encounters, outdoor environments, and road travel may pose hazards.
Safaria, its employees, and partners are not liable for injuries, losses, or damages unless due to gross negligence.
You participate at your own risk and agree to indemnify Safaria against any claims arising from your trip.

8. CHANGES BY YOU

Changes to confirmed bookings (e.g., date or itinerary modifications) are subject to availability and may incur administrative or rebooking fees.

9. CHANGES BY SAFARIA

We reserve the right to make changes to itineraries due to weather, wildlife activity, national park regulations, or safety concerns. In such cases, we will offer suitable alternatives or partial refunds if a key service is unavailable.

10. MEDIA USE & PROMOTIONAL MATERIAL

Photos or videos taken during your safari may be used by Safaria for marketing, unless you explicitly opt out in writing. We respect your privacy and will honor any such requests.

11. GOVERNING LAW

These terms shall be governed by and interpreted in accordance with the laws of Sri Lanka. Any disputes shall be subject to the jurisdiction of the courts of Sri Lanka.

Questions, requests or complaints?
📧 safariabookings@gmail.com
☎ +94 77-824-3161
📍 Safaria (Pvt) Ltd, Galkadawala, Wilpattu NP, Sri Lanka